Barcelona - November 14, 2019
IT Support / HelpDesk Specialist

The successful candidate will provide support to the different departments of the company as well as second level support to our customers. His or her responsibilities will include taking care of the maintenance tasks of internal servers, backups, updates, licenses, generation of virtual and physical images and creation of test, laboratory and QA environments. Additional responsibilties include providing second level support to our customers in those cases related to specific configurations of their systems.


RedTrust develops and implements modern solutions for electronic signature management in the company. The company is based in Barcelona and has a startup environment in continuous training and growth. Within its expansion, the company requires the incorporation of a person to take care of the company’s systems part. This includes both support for internal departments and management of our cloud platform updates and support for our clients’ in-house platforms.

  • FP or Module
  • Experience in similar positions
  • Experience using ticketing tools
  • Windows Server (Server Core) and Linux systems
  • Services: Active Directory, LDAP, SFTP, DNS, DHCP, Syslog..
  • Virtualization infrastructure (VMWare, VirtualBox, Hyper-V)
  • IaaS: AWS, Azure or similar.
  • Microsoft SQL Server
  • Continuous Integration (Jenkins / Hudson)
  • Storage and backup systems
  • IT security knowledge
  • Excellent communication skills
  • C ++, C #
  • Powershell
  • Agile Methodologies
  • IT security background
  • Internal infrastructure maintenance (jenkins, samba … etc)
  • Creation and maintenance of virtual environments for support, QA and Development departments
  • Second-level support for our clients
  • Reproduction of existing environments in our clients for the support department and QA
  • Preparation of virtual images for our clients
  • Preparation of physical appliances for our customers
  • Server deployment in cloud environments
  • Maintenance, backup and monitoring of our cloud platform
  • Securitization of our cloud and in-house platform
  • Assistance to the commercial department in matters related to systems and
    networking of our potential clients.

At Keyfactor, we are looking to build teams that continually strive to make things better for our customers and make each other better. You will be challenged daily and given opportunities to grow yourself and your career. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and encourage ownership of customer outcomes. Our goal is to develop the most desired individuals in the workplace, but create a culture that people choose to stay.

Our core values are extremely important to how we run our business and what we look for in every team member:

  • Trust is paramount – We deliver security software and solutions where trust is of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
  • Customers are core – We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
  • Innovation never stops, it only accelerates – The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
  • Deliver with agilityWe thrive in high paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
  • Teams make “it” happen – Vision and goals are not individually achievable – They require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

In addition to a great work environment and strong culture, benefits include fully paid medical, dental, vision, short and long term disability, life insurance, 401k match after first month of employment that vests immediately, and unlimited PTO.



About Keyfactor

Keyfactor has its roots in the trenches of IT security, deployment and operations. We understand how companies work because of our deep industry experience—we know firsthand the challenges of competing agendas, budget constraints and time pressures.

From Internet of Things (IoT) device manufacturers to organizations needing to protect devices across the entire enterprise, we strive to listen, understand, and respond with care and intention to the needs of each customer. Our solutions support Global 2000 companies around the world across the industries where trust and reliability matter most.

Founded in 2001, Keyfactor is a market leader in comprehensive digital security management. Our solutions portfolio includes secure digital identity solutions that govern the entire digital identity lifecycle – from initial design of a single device all the way through the management of millions of device identities. We have high standards of innovation, care deeply about the solutions we create, and design them to maintain integrity over the long run.

In 2018 we changed our name from Certified Security Solutions (CSS) to Keyfactor. The new name reflects our understanding that secure digital identities are the key factor in creating highly trusted environments and carries our passion for, and commitment to, creating the industry’s finest secure digital identity solutions.

Keyfactor is a proud equal opportunity employer.

Job Title:

IT Support / HelpDesk Specialist



Post Date:

November 14, 2019

Job Type:

Full-Time Regular