Software QA & Operations Manager

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About Keyfactor 

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor! 

Title: Software QA & Operations Manager

Location: Stockholm, Sweden 

Job Function:  Engineering 

Employment Type: Full-Time

Industry: Computer Network & Security

 

About the position

Keyfactor is looking for an experienced and skilled Software Quality Assurance and Operations Manager to join our growing Engineering department at our offices in Stockholm. You will be leading our Software Quality Assurance and Operations organization effectively and drive the overall quality strategy and our product delivery infrastructure of the company. You will work closely with the other Engineering Directors and the Product Managers to drive our products forward to reaching agreed quality levels.

We believe you have: Strong QA management skills, allowing you to handle multiple initiatives while balancing short-term demands with long-term goals. You are dedicated to continuously improving QA processes, tools, and methodologies, always enhancing efficiency and effectiveness. You have a proven track record in implementing and managing automated testing frameworks and extensive experience with various software testing tools, including performance, load, and security testing. You excel in leading and managing organizational change, fostering a collaborative and inclusive team environment. Your ability to lead, mentor, and develop QA teams ensures products meet or exceed customer expectations for quality and performance. Additionally, you have actively participated in engineering leadership team, leading initiatives, and building a culture of dedication, collaboration, and mutual care.

The position is based in Stockholm, follows hybrid work model with minimum of two days in the office and excellent flexible working practices. Applicants must hold a valid Right to Work in Sweden.

RESPONSIBILITIES

  • Develop and implement a QA strategy aligned with the company's goals and objectives
  • Implement continuous improvement initiatives to enhance our products quality and efficiency
  • Ensure testing and validation is meeting proper quality and performance
  • Oversee the development and execution of automated and manual testing procedures
  • Define, track, and analyze key quality metrics and KPIs
  • Prepare and present quality reports to different stakeholders
  • Analyze and optimize operational processes to improve productivity and reduce costs
  • Implement best practices in operations management
  • Manage resources, personnel, equipment, and budgets
  • Develop and implement risk management plans and procedures
  • Ensure compliance with all relevant regulatory and safety standards
  • Lead, mentor, and develop QA and operations teams
  • Foster a culture of quality, continuous improvement, and accountability
  • Identify training needs and provide opportunities for professional development
  • Conduct performance evaluations and implement development plans for team members
  • Collaborate with cross-functional teams, including development, product management, and customer support
  • Ensure effective communication of quality and operational performance across the organization
  • Develop and manage budgets for QA and operations departments

SKILLS AND QUALIFICATIONS

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field or equivalent experience
  • Significant experience in software quality assurance within senior leadership or director-level role.
  • Extensive knowledge of QA methodologies, tools, and processes
  • Deep understanding of SDLC, agile methodologies, DevOps, and CI/CD pipelines
  • Experience in defining, tracking, and reporting QA metrics
  • Ability to set and communicate a clear vision for the QA department aligned with organizational goals
  • Experience in developing and executing long-term QA strategies
  • Expertise in recruiting, retaining, and managing top QA talent
  • Skills in setting performance goals, conducting evaluations, and implementing development plans
  • Experience in identifying and mitigating risks related to product quality and delivery
  • Excellent verbal and written communication skills
  • Strong collaboration skills to work effectively with other departments, such as development, product management, and operations.
  • Strong focus on understanding and meeting customer needs and expectations
  • Strong executive presence and the ability to influence and inspire at all levels of the organization
  • Ability to thrive in a dynamic, growing environment and manage multiple priorities
  • Excellent problem-solving skills and a proactive approach to addressing issues

IT WOULD BE A PLUS IF YOU ALSO HAVE:

  • ISTQB software testing certifications
  • Experience with Linux and understanding of container solutions (Docker/Kubernetes)
  • Swedish language skills

COMPENSATION

Salary will be commensurate with experience.

CULTURE, CAREER OPPORTUNITIES AND BENEFITS

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. A few initiatives that make our culture special include:

  • Comprehensive benefit coverage
  • Dedicated employee focused ambassadors via Key Contributor & Culture Committee
  • DIVERSE Commitment
  • Global Volunteer Day
  • Flexible time off
  • Monthly Cross Functional meetings
  • Monthly Leadership Development meetings
  • Monthly All Hands meetings – followed by group gatherings
  • Second Friday’s (the office is closed on the second Friday of every month)
  • The Keyfactor Alliance Program
  • Weekly Feedback Snapshot

OUR CORE VALUES

Our core values are extremely important to how we run our business and what we look for in every team member:

  • Trust is paramount – We deliver security software and solutions where trust is of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
  • Customers are core – We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
  • Innovation never stops, it only accelerates – The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
  • Deliver with agilityWe thrive in high paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
  • Teams make “it” happen – Vision and goals are not individually achievable – They require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
  • Keyfactor is a proud equal opportunity employer. navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
  • Teams make “it” happen – Vision and goals are not individually achievable – They require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

 Keyfactor is a proud equal opportunity employer

Compensation  

Salary will be commensurate with experience.  

 

Culture, Career Opportunities and Benefits 

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.  

Here are just some of the initiatives that make our culture special:   

  • Second Fridays (a company-wide day off on the second Friday of every month). 
  • Comprehensive benefit coverage, paid for by the company for you and your dependents (US). 
  • Generous paid parental leave (US). 
  • Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. 
  • DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. 
  • The Keyfactor Alliance Program to support DEIB efforts. 
  • Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. 
  • Global Volunteer Day, company non-profit matching, and 3 volunteer days off. 
  • Unlimited time off (US) and competitive time off globally. 
  • Monthly Talent development and Cross Functional meetings to support professional development. 
  • Regular All Hands meetings – followed by group gatherings. 

 

Our Core Values 

Our core values are extremely important to how we run our business and what we look for in every team member:  

Trust is paramount. 

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.  

Customers are core. 

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.  

Innovation never stops, it only accelerates. 

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.  

We deliver with agility.  

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.  

United by respect.  

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.  

Teams make “it” happen. 

Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.  

 

Keyfactor is a proud equal opportunity employer. 

 

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via [email protected] and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time. 

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