Senior Solutions Architect

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About Keyfactor 

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor! 

Title: Senior Solutions Architect

Location: Remote, United Kingdom

Experience:  Mid – Senior

Job Function: Professional Services

Employment Type: Full-time, Permanent

Industry: Computer & Network Security

 

About the position

The Senior Solutions Architect role will guide Keyfactor customers through implementing and integrating Keyfactor’s solutions into their infrastructure and applications. The position will involve working directly with customers to install Keyfactor software components and troubleshoot issues when they arise. Additionally, the Senior Solutions Architect will be responsible for specific integrations with a customer’s enterprise IT systems (i.e. web servers, networking platforms, ticketing systems, etc.). This role will also work with improvements to how we operate and professional development.

Applicants must be living in the UK and hold a valid Right to Work in the UK.

Responsibilities

  • Be flexible and effectively manage time and tasks in a dynamic, rapidly growing company.
  • Be a servant leader to new team members and Associate Solutions Architect's from a technical mentoring perspective.
  • Operate in our strictest, most complex, and involved customer deployments.
  • Help our customers design, implement, and take full advantage of Keyfactor solutions including:
    • Working with Keyfactor Sales to ensure the customer is delivered the best solution possible.
    • Conducting design workshops with customers.
    • Documenting solution designs for customer approval.
    • Ensuring customers prepare their personnel, systems, and processes to take full advantage of Keyfactor solutions.
    • Implementing Keyfactor solutions using a collaborative approach which improves Keyfactor adoption with our customers.
    • Working with customers to test the Keyfactor solution and receive customer acceptance.
    • Ensuring Keyfactor Operations can successfully support our customers.
  • Help our team deliver Keyfactor solutions efficiently and effectively by:
    • Building automation in all aspects of the project lifecycle.
    • Working with Keyfactor Product teams identifying new features and submitting bugs.
    • Increasing team efficiency by documenting common architectures and solutions.
    • Ensuring knowledge gained while implementing customer solutions is disseminated to all of Keyfactor.
    • Ensuring that our customers’ requests are addressed quickly and to our customers’ satisfaction.

Skills and Qualifications

  • Strong demonstrable of experience in IT environments (via services delivery, consulting, or employment).
  • Strong and effective communication skills in a consultative manner with customers and other external stakeholders.
  • Be respectful, flexible, and effectively manage time and tasks in a dynamic, rapidly growing company.
  • Proficiency with Windows and Linux Server operating systems. If just one, Windows is the preferred.
  • Proficiency with Windows OS and Unix/Linux in general. If just one, Windows OS is the preferred.
  • Understanding of core networking and infrastructure fundamentals.
  • Advanced, methodical, and expedient technical troubleshooting and problem-solving skills.
  • Effective time management, and prioritization skills with the most complex customers, problems, and deployments.
  • Possess excellent oral and written communication skills with the ability to communicate at both a technical and business level with technical staff and/or Executives.
  • Strong interpersonal communication and writing skills.
  • Knowledge of SSH, Kerberos protocol and other authentication protocols a plus.
  • Advanced scripting using Linux or Microsoft tools (SQL, Shell, etc.).
  • Willingness to learn new languages, technologies, and APIs as needed to meet customer requirements.
  • Comprehensive with Public-Key Infrastructure (PKI), digital certificates, and cryptography.
  • Relevant industry certifications a plus.
  • DevOps and Automation (Ansible, scripting bash/powershell, Jenkins, Puppet) a plus.
  • Java Application Servers, JBoss, Wildfly Database Servers, MySQL, MariaDB, MSSQL.
  • Knowledge of Active Directory.
  • Knowledge of EJBCA a plus.
  • Existing security clearance a plus.

Compensation  

Salary will be commensurate with experience.  

Culture, Career Opportunities and Benefits 

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.  

Here are just some of the initiatives that make our culture special:   

  • Second Fridays (a company-wide day off on the second Friday of every month). 
  • Comprehensive benefit coverage, paid for by the company for you and your dependents (US). 
  • Generous paid parental leave (US). 
  • Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. 
  • DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. 
  • The Keyfactor Alliance Program to support DEIB efforts. 
  • Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. 
  • Global Volunteer Day, company non-profit matching, and 3 volunteer days off. 
  • Unlimited time off (US) and competitive time off globally. 
  • Monthly Talent development and Cross Functional meetings to support professional development. 
  • Regular All Hands meetings – followed by group gatherings. 

Our Core Values 

Our core values are extremely important to how we run our business and what we look for in every team member:  

Trust is paramount. 

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.  

Customers are core. 

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.  

Innovation never stops, it only accelerates. 

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.  

We deliver with agility.  

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.  

United by respect.  

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.  

Teams make “it” happen. 

Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.  

Keyfactor is a proud equal opportunity employer. 

 

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via [email protected] and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time. 

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