Keyfactor simplifica la PKI empresarial y la gestión de certificados con nuevas integraciones de ServiceNow

Hoy en día, las organizaciones sufren una creciente dispersión de datos. La información, los activos y los procesos de distintos proveedores están repartidos entre aplicaciones, equipos y redes aislados. Desde la seguridad hasta los recursos humanos, pasando por el servicio de atención al cliente, ningún equipo es inmune.

This level of disconnection hinders workflows, decreases efficiency, creates blind spots, and ultimately stifles agility across the entire organization. 

To combat this digital spread, ServiceNow provides an intelligent digital transformation and IT automation platform designed to bring together an organization’s disparate systems into a single, cohesive interface. 

One specific challenge organizations face is certificate sprawl. Certificates are at the foundation of cybersecurity, establishing authentication and encryption for every connected device, workload, and application — including the rapid expansion of agentic AI. Just like a password, certificates need to be rotated regularly to ensure the highest levels of security. 

"Juntos, estamos ayudando a los clientes a prevenir costosas interrupciones de certificados, fortalecer la confianza digital y automatizar completamente el cumplimiento de certificados en toda la empresa. Al unificar la visibilidad, los flujos de trabajo y la inteligencia de seguridad, las organizaciones ahora pueden gestionar los certificados sin problemas como cualquier otro activo digital, impulsando la resiliencia, el cumplimiento y el tiempo de actividad del servicio continuo." 

- Sree Subramaniam, Sr. Director de Gestión de Productos, ServiceNow 

El aumento de la demanda exige una gestión más inteligente y escalable

The ever-increasing number of certificate requests, renewals, and approvals across multiple platforms and vendors stretches security teams, who must keep track of all certificate statuses and workflows for approvals and follow-ups — all while handling an influx of requests for new certificates. 

This is a recipe for: 

• Expired certificates leading to service outages 
• Rogue teams setting up non-compliant certificate authorities (CAs) just to meet a deadline 
• Blind spots in security that can be exploited by bad actors 

As a leader in PKI and certificate lifecycle automation, Keyfactor is excited to announce multiple new integrations with the ServiceNow platform — from certificate discovery and issuance to lifecycle automation and vulnerability visibility. These integrations underscore Keyfactor’s commitment to simplifying PKI and certificate management by connecting it to the same operational platform organizations use to run IT, respond to incidents, and drive automation across the enterprise. 

Keyfactor Command y ServiceNow ITOM + ITSM

Keyfactor Command ofrece a los usuarios visibilidad completa, orquestación y automatización a través de todo su entorno PKI y de certificados desde una sola plataforma. Con su nueva integración en la plataforma ServiceNow, las organizaciones ahora pueden gestionar los ciclos de vida de los certificados a escala - automatizando el trabajo pesado de descubrimiento, emisión, renovación y revocación a través de autoridades de certificación (CA) públicas, privadas y basadas en la nube. 

These capabilities are powered by ServiceNow IT Operations Management (ITOM), enabling centralized control and continuous monitoring of certificates across hybrid environments. Keyfactor Command APIs allow operations teams to integrate certificate events and actions directly into the broader ServiceNow ecosystem, streamlining workflows and reducing risk. 

At the same time, the integration extends into ServiceNow IT Service Management (ITSM). Organizations can quickly publish certificate lifecycle actions — such as request, renewal, or revocation — as catalog items, giving users a familiar, self-service interface to request certificates with governance and approval built in.

When certificate issues do arise, expiration alerts can automatically trigger incidents, making it easy for help desks to respond, route, and resolve certificate-related service disruptions within the same workspace they already use. 

Together, these integrations bridge operations and service delivery — ensuring visibility, responsiveness, and control. 

Keyfactor EJBCA y ServiceNow ITOM

Por demanda popular, ServiceNow ha implementado una integración nativa entre la plataforma ServiceNow ITOM y Keyfactor EJBCA Enterprise a través del protocolo ACME.

Now, organizations can save time and reduce human error by allowing systems and users to request, renew, and revoke certificates directly from EJBCA — the most widely used and trusted private PKI platform — through an intuitive and familiar interface. 

The integration is available with the Zurich release of ServiceNow. 

Keyfactor AgileSec Analytics y ServiceNow Vulnerability Response

Keyfactor AgileSec Analytics is a cryptographic discovery and analysis solution that empowers enterprises to quickly scan systems, build an inventory of cryptographic assets, detect hidden vulnerabilities, and proactively monitor cryptographic health. Through integration with ServiceNow Vulnerability Response, customers can automatically detect and track cryptographic vulnerabilities, escalate them to the right teams, and ensure remediation stays on track—all from within the ServiceNow platform. 

Obtenga más información y vea una demostración de la integración de AgileSec en esta entrada de blog.

Próximamente: Keyfactor Command y Service Graph Connector

Próximamente, los clientes de ServiceNow obtendrán una visión aún más clara del estado de todos sus certificados -activos, revocados e incluso caducados- directamente dentro de la CMDB.

Using Keyfactor Command APIs, ServiceNow ITOM will automatically discover and ingest certificates from CAs, endpoints, networks, and cloud platforms, importing certificate metadata into the ServiceNow CMDB where it can be visualized alongside other managed assets and services. 

This expanded visibility helps organizations take control of certificate sprawl and enforce consistent management policies — without losing sight of the bigger picture.