Title: Operations Specialist – Service Sales 

Location: Remote, United Kingdom

Experience:  Mid – Senior

Job Function: Professional Services

Employment Type: Full-time, Permanent

Industry: Computer & Network Security

About the position

The Operations Specialist is an experienced Operations professional that works with senior management to help improve workflow and day-to-day operations within the Services organization, particularly around service sales, scoping, and Change Request/SOW creation. This resource will join our fast-growing Professional Services team to act as a focal point for service sales inquiries and will work cross-functionally within Keyfactor to ensure the creation of accurate SOWs and Service SKUs. This resource will also develop and promote operational processes and procedures worldwide that expediate the sales cycle and drive increased revenue for the Keyfactor PS Team. 

Applicants must be living in the UK and hold a valid Right to Work in the UK.

Responsibilities

• Own development of Statement of Works for partners and customers by working with various internal teams (Sales, Tech Sales, Finance, Legal, Professional Services, etc.) 
• Collect End-Customer requirements and draft Level of Effort estimates 
• Review and provide feedback on MSAs/T&Cs/RFPs/etc on behalf of the Professional Services team 
• Partner w/ Sales to develop SOWs for opportunities in the pipeline 
• Partner w/ Product to build deployment strategy and standard SKU/SOW for new products 
• Review scope with potential customers and field questions regarding service methodology and delivery best practices 
• Develop processes and procedures to allow hyper-growth 
• Analyze delivery services data for trends and ways to improve sales workflows and scoping processes 

Skills and Qualifications

• Fluent English speaker 
• Excellent written, verbal, and interpersonal communication skills 
• Excellent analytical, time management, and prioritization skills 
• Ability to lead and influence team members 
• Strong understanding of technology such as software, networking, and system development 
• Experience managing/interacting with 3rd party reseller/service providers/partners 
• Preferred: Working knowledge of Professional Services Automation tools, Salesforce, OpenAir, NetSuite, SmartSheet, MS Project, Office365, etc. 
• Preferred: Previous experience with project scoping, contract/SOW writing, and management/coordinator for professional services program 
• Preferred: bi-lingual or tri-lingual in either French or German 

Compensation

Salary will be commensurate with experience. 

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. A few initiatives that make our culture special include: 

• Comprehensive benefit coverage
• Dedicated employee focused ambassadors via Key Contributor & Culture Committee
• DIVERSE Commitment
• Global Volunteer Day
• Flexible time off
• Regular Cross Functional meetings
• Regular Leadership Development meetings
• Regular All Hands meetings – followed by group gatherings.
• Second Friday’s (a company-wide day off on the second Friday of every month)
• The Keyfactor Alliance Program
• Weekly Feedback Snapshot

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:  

Trust is paramount.  

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.  

Customers are core.  

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.  

Innovation never stops, it only accelerates.  

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.  

We deliver with agility.   

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.  

United by respect.   

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.  

Teams make “it” happen.  

Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.  

Keyfactor is a proud equal opportunity employer.