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Privy Reduces Risk and Scales Digital Trust with Keyfactor EJBCA

Privy modernized its digital certificate infrastructure with Keyfactor EJBCA to reduce security risk and improve operational efficiency. Today, Keyfactor enables scalable, automated certificate lifecycle management while supporting regulatory compliance and growing adoption of trusted digital identities.

privy
40 million +
users supported with trusted digital identities
3,900+
enterprise customers secured

Privy is a leading digital identity provider in Indonesia, focused on building trust in online transactions through secure identities and digital signatures. As adoption of digital certificates lagged across the broader market, Privy identified rising risks related to data breaches, compromised transactions, and erosion of trust.

With Keyfactor EJBCA, Privy established a robust, scalable PKI foundation that simplifies certificate lifecycle management and strengthens security controls. Today, Privy operates a resilient digital infrastructure that supports rapid growth, improves operational efficiency, and reinforces confidence in secure digital transactions across users, enterprises, and government partners.

The Challenge

Privy faced low adoption of digital certificates and identity solutions, increasing the risk of security breaches and compromised transactions. Managing certificates throughout their lifecycle was difficult without a centralized PKI. These challenges threatened trust, compliance, and business growth.


There was a lack of adoption of digital certificates and identity solutions in Indonesia, which posed a significant concern for Privy.

Krishna Chandra Chief Information Officer, Privy
  • Scalable Compliance

    Need for a user-friendly, scalable solution that meets regulatory requirements and supports long-term growth.

  • Security Risk

    Insufficient certificate management and low iadoption increased exposure to data breaches and compromised transactions.

  • Lifecycle management complexity

    Without automation, managing issuance, renewal, and compliance was resource intensive and error prone.

The Solution

Scalable, Automated PKI for Trust

Privy selected Keyfactor EJBCA for its proven reliability, strong security features, and ability to scale with business growth. The platform delivers automated certificate lifecycle and key management while integrating seamlessly with Privy’s existing security infrastructure. Enterprise-grade support and compliance capabilities further strengthened Privy’s PKI operations.

Keyfactor helps us enhance operational efficiency, fortify security measures, and adapt seamlessly as our business grows. All of these outcomes align with our overarching goals, helping us establish a
secure and resilient digital infrastructure.

Krishna Chandra Chief Information Officer, Privy

Business Impact

Since adopting Keyfactor EJBCA, Privy has significantly reduced security incidents and vulnerabilities while improving operational efficiency. Automated certificate lifecycle management enables faster issuance, reduces outages, and lowers operational overhead. Comprehensive audit trails and robust security controls simplify compliance and build confidence with regulators and partners.


  • Reduced security risk

    Automation and strong cryptographic controls protect digital identities and transactions.

  • Improved efficiency and scalability

    Privy scales certificate and key management to meet growing demand without increasing complexity.

  • Compliance readiness

    Built-in support for global standards and continuous innovation ensure a future-ready PKI foundation.

EJBCA has had a positive impact on our security, efficiency, and compliance.

Keyfactor’s reputation for reliability, comprehensive features, and positive user
feedback played a significant role in our decision-making process.

Krishna Chandra Chief Information Officer, Privy

Customer Details

Industry
IT Services and IT Consulting
Location
Indonesia
# Employees
500
Website
Products & Services Used
EJBCA
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