Agentic AI is already transforming how enterprises operate — but these powerful capabilities must be secured by a foundation of digital trust. Here’s how PKI and certificate-based authentication play a critical role in real-world applications:
AI Assistants That Take Action
Modern AI assistants can do more than answer questions — they take actions, like scheduling meetings, triggering workflows, or pulling data from internal systems. Each of these actions requires trust between the agent and the systems it connects to.
How PKI helps: Mutual TLS (mTLS) ensures secure communication between the AI assistant and connected applications, while certificates verify that the assistant is a trusted entity acting on your behalf.
Autonomous Data Analysis and Modeling
Agentic AI can analyze large datasets, detect patterns, and generate insights without human intervention. But this requires agents to access sensitive data — often across multiple systems or data lakes.
How PKI helps: Certificates provide secure, authenticated access to data sources. Signed queries and access logs ensure traceability and prevent unauthorized data usage.
Proactive Sales Intelligence and Outreach
AI agents are used to generate the best follow-ups for sales teams and even initiate personalized outreach. These agents may operate within CRMs, messaging platforms, or email services.
How PKI helps: Signed and authenticated interactions ensure that only verified AI agents can access and act on customer data — and that outreach messages are sent from trusted, authorized systems.
Strategic Work Execution in Collaboration Platforms
Beyond task tracking, Agentic AI can plan and execute more strategic initiatives by integrating with project management, budgeting, and resource planning tools.
How PKI helps: Digital certificates verify the agent’s identity, ensuring only authorized AI can initiate changes in business-critical systems. Ephemeral certificates support short-lived agent processes without compromising security.
Retrieval-Augmented Generation (RAG) with Verified Sources
Generative AI applications increasingly use RAG to pull in external documents or data to improve responses. Trusting the source of this information is vital to ensure accuracy and prevent hallucinations, which are incorrect or misleading results.
How PKI helps: Digital signatures verify the origin and integrity of documents or datasets before ingestion. AI agents can reject tampered or unsigned sources, ensuring trusted inputs lead to more trusted outputs.