Title: Project Manager

Location: United States; Eastern Time Zone

Job Function: Professional Services

Employment Type: Full time

Industry: Computer & Network Security

About the position 

The Project Manager will join our Global Services team to act as the project lead for Keyfactor professional services engagements. This individual will work cross-functionally within Keyfactor to ensure high customer satisfaction with both the Keyfactor solution and the services organization. Client engagements begin with internal knowledge transfers between Sales and scoping teams to adequately lead the client kick-off meeting. Once engaged with the client, the Project Manager will provide strong project governance to ensure successful delivery of the Statement of Work’s contractual obligations while following Keyfactor’s standard project methodology. Success will be achieved by directing the project resources, progressing the methodology, and delivering an exceptional customer experience by consistently providing ongoing communication with customers regarding the status of their project.

The position is based in the US (Eastern Time Zone) and can be performed remotely. Applicants must hold permanent resident status or citizenship for US.

Responsibilities

On a day-to-day basis, the Project Manager will be the primary point of contact for both Keyfactor and customer personnel for 12-16 enterprise implementation projects. Key responsibilities will include:

• Building and tracking against Project scope and timeline
• Coordinate and schedule meetings and working sessions for Keyfactor team members and customer contacts
• Leading customer meetings via video and voice calls and driving active participation
• Early identification of potential risks and serve as an escalation point for project problems
• Ability to read and interpret contracts in order to meet the company’s legal obligations 
• Lead customer-facing interactions, primarily Teams/Zoom calls and via emails, on a daily basis
• Consistently progress the project forward by working with client and internal resources
• Prioritize and manage projects in order to utilize Delivery teams and their skillset efficiently
• Deliver clear and concise communication both internally and with clients
• Develop processes and procedures to create standards that allow for scalability
• Assist in determining, and tracking towards, team KPIs
• Act and speak on behalf of the company, making autonomous decisions
• Maintain customer satisfaction throughout the engagement, resulting in a referenceable account
• Primary point of contact for approximately 12-16 enterprise projects simultaneously
• Report and escalate to management, as needed
• Keep project data up to date in Salesforce and project management tools

Skills and Qualifications

• Excellent written, verbal, and interpersonal communication skills
• 3+ years of experience in Project Management
• IT/Technology sector experience 
• Excellent time management, project management, and prioritization skills
• Exceptionally detailed oriented
• Takes pride in delivering a quality experience and high-value services
• Naturally works with a sense of urgency and is driven to move projects forward by motivating and inspiring others to meet commitments and deadlines
• Ability to lead and develop Project Management Best Practices
• Strong understanding of technology such as software, networking, and system development
• Experience managing/interacting with third party reseller/providers
• Preferred: Working knowledge of Salesforce and Project Management tools
• Preferred: Previous experience management/coordinator for professional services program 

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