Customer Operations Intern
ApplyAbout Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Customer Operations Intern
Location: United States; Remote
Experience: Entry-level
Job Function: Operations
Employment Type: Internship
Industry: Computer & Network Security
About the position
We are looking for a Customer Operations Intern to help drive a more data-driven Customer organization. This role sits at the intersection of data, systems, and customer outcomes, supporting how we identify customer risk, adoption trends, and expansion opportunities within the customer journey. You’ll work across core SaaS systems—including Gainsight, Salesforce, Kantata, and with product telemetry – to integrate data, build insights, and improve how we manage the customer lifecycle.This is a hands-on role ideal for someone who enjoys working with real business data and wants exposure to Customer Success, Technical Support, Professional Services, Post Sale Operations, SaaS metrics, and cybersecurity technology.
Applicants must be permanently authorized to work in the US or Canada.
Responsibilities
- Assist in building a customer-centric digital dashboard: Analyze data-driven signals to identify performance trends, automate reporting dashboards and conceptualize optimization strategy.
- Ensure systems and tools are seamlessly integrated to deliver accurate reporting.
- Data Integration & Engineering: Help integrate and normalize data business systems.
- Build and maintain data integration scripts using Python
- Support data modeling for customer lifecycle analytics
- Customer Risk & Expansion Analytics: Implement customer health signals (e.g., onboarding delays, usage drops, engagement gaps). Identify leading indicators of Churn risk, Delayed time-to-value, Expansion readiness (whitespace + adoption signals)
- Reporting & Visualization Translate data into clear insights and recommendations. Build dashboards and reports for Customer Success and leadership.
- Operational Optimization: Partner with Customer Success, Professional Services, Support, and Sales Ops to:
- Improve data quality and system alignment
- Define scalable metrics and definitions
- Support process improvements across the customer lifecycle
Skills and Qualification
- Proficient in SQL
- Experience working with data (internship, coursework, or projects)
- Familiarity with:
- Python
- Data manipulation libraries (e.g., pandas)
- Strong analytical and problem-solving skills
- Exposure to SaaS metrics (ARR, churn, retention, adoption)
- Familiarity with tools like:
- Salesforce
- Gainsight
- BI tools (Tableau, Power BI, Looker, etc.)
- Experience working with event or product usage data (telemetry)
- Basic understanding of cybersecurity technologies (e.g., PKI, identity, encryption, or infrastructure security concepts)
- Interest in how technical products drive business outcomes
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via [email protected] and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.