Press Release
CSS Announces Near Perfect Customer Satisfaction Scores

Certified Security Solutions, Inc. (CSS), a leading information security services company and Microsoft’s Worldwide, Identity and Security Access Partner of the Year, today announced near perfect customer satisfaction scores. All Microsoft Gold Partners are required to participate in regular customer satisfaction surveys administered by a third-party research firm.
CSS’ results were 20 percent higher than the composite of all partners and an overall satisfaction score of 97 percent. Other highlights from the study include:

  • 97 percent of customers say they are “likely to recommend” CSS to a friend or colleague.
  • 93 percent of CSS customers said they are likely to reengage CSS for further services in the future.
  • CSS also received high marks (85 percent or higher) on key metrics including overall performance, ease of doing business with, the ability to meet customers’ needs, and the overall value received.

About CSS – CSS is an information security company, specializing in identity and access management solutions. The company, headquartered in Cleveland, Ohio, has operations throughout North America. CSS provides enterprise ready software, managed security services, Security as a Service, and consulting services. CSS’ security solutions allow clients to secure and operate in cloud computing platforms, “Bring Your Own Device” initiatives, and the emerging market of the “Internet of Things.” For more information and for a complete list of branch offices, click here to Request Information.