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Technical Writer
ApplyAbout Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Technical Writer
Location: Stockholm, Sweden
Experience: Mid Level (IC3)
Job Function: Engineering
Employment Type: Full-time
Industry: Computer and Network Security
Job Summary
The Technical Writer is responsible for developing clear, concise, and accurate documentation for our products. This includes creating content such as how-to guides and installation instructions that enable users to understand and effectively use our products. You will work closely with cross-functional teams to transform complex technical information into accessible, user-friendly content.
The position is based in our Stockholm office and follows a hybrid work model with excellent flexible working practices. Applicants must hold a valid Right to Work in Sweden.
Job Responsibilities
- Develop and maintain clear, concise, and accurate documentation for our products, including how-to guides, installation instructions, and best practices.
- Collaborate with product managers, engineers, and other stakeholders to gather and analyze technical information for documenting new or updated product features.
- Drive continuous improvements in product documentation by identifying gaps, ensuring clarity and consistency, and effectively communicating complex technical concepts into understandable content.
- Ensure documentation adheres to company style guides and best practices, maintaining consistency and a high standard of quality.
- Review, revise, and optimize existing documentation to ensure accuracy, relevance, and usability for different audiences.
- Continuously expand technical knowledge and writing skills through training and collaboration with senior team members
Minimum Qualifications, Education, and Skills
- Bachelor’s degree in Technical Communication, Computer Science, Engineering, English, or a related field.
- Proven experience in technical writing, specifically for software products.
- Strong understanding of technical concepts and the ability to quickly learn and document new technologies.
- Ability to take ownership of documentation projects, proactively identify needs, and tackle challenges with a solutions-oriented mindset.
- Proven ability to work collaboratively with cross-functional teams, delivering high-quality documentation on schedule.
- Exceptional attention to detail, ensuring documentation is accurate, clear, and consistent.
#LI-NA1
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via [email protected] and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.